Frequently Asked Questions
Everything you need to know about Truefitt & Hill grooming products and services.
What is the shelf life of Truefitt & Hill products?
Most of our grooming products have a shelf life of 12 to 24 months after opening. We recommend storing them in a cool, dry place away from direct sunlight to maintain the integrity of the essential oils and botanical ingredients.
Do you offer international shipping?
Yes, we ship our premium grooming collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that some alcohol-based products like colognes may have shipping restrictions in certain regions.
Are your products suitable for sensitive skin?
Absolutely. We offer specific ranges, such as our Ultimate Comfort collection, which are fragrance-free and formulated with soothing ingredients like aloe vera to prevent irritation for those with sensitive skin.
What is your return policy?
We accept returns for unused and unopened products in their original packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on used grooming tools or opened skincare items.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Are Truefitt & Hill products tested on animals?
No, we are committed to ethical practices. Truefitt & Hill does not conduct animal testing on any of our finished products or ingredients.