Returns & Exchanges
Truefitt & Hill is committed to ensuring your complete satisfaction with our grooming essentials. If you are not entirely satisfied with your purchase, we offer a 30-day window for returning unused and unopened products in their original packaging.
Initiate Your Request
Contact our concierge team via email or our online portal with your order number and the reason for your return.
Prepare Your Parcel
Ensure the items are securely packed in their original box, including all protective materials to prevent damage during transit.
Dispatch the Package
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing